Online & Mobile Access

How do I enroll in HRCU’s Online & Mobile Access?

Choose one of the following methods to enroll:

• • Click on the Enroll Now button in the Your Simplified Digital Experience section at the beginning of this page.
  • Click the Online Access button at the top of this website, and select the First time user? Enroll now link at login.

 

What information do I need to enroll?

You will need to provide the following details:

• • Social Security Number
  • HRCU Member Number
  • Email Address (associated with your HRCU account)
  • Phone (associated with your HRCU account)

 

Where do I go to access the HRCU Mobile App?

Download the mobile app by typing “Hidden River CU” in the search field for one of the following device stores:

• • iPhone Devices: Apple Store
  • Android or All Other Devices: Google Play Store

Do I need to re-enroll in HRCU’s Online & Mobile Access?

No. All existing usernames and passwords carryover to the new online and mobile access.

 

Will I need to download a new mobile app?

Yes. Download the new Hidden River CU mobile app, starting April 16, 2024.

Search “Hidden River CU” in the Apple Store for iPhone devices or Google Play Store for Android and all other devices.

 

Can I delete the old app?

Yes. Starting April 16, 2024, you will no longer need the old app on your mobile device.

 

How do I get to HRCU’s Online & Mobile Access?

You may use a desktop, laptop, mobile phone, iPad, or other internet-accessible device.

Choose one of the following methods to login:

• • Visit our website and enter your username in the User ID field at the top right corner of the home page, before clicking Submit. Or, click the Online Access button which takes you to the login screen.
  • Download the NEW HRCU Mobile App by typing “Hidden River CU” in the search field for either the Apple Store or Google Play Store, depending on your device.

Note: You will not be able to access your account via old online bookmarks or the old mobile app.

 

What is Two-Factor Authentication and why is it used for login?

Two-Factor Authentication is a security enhancement that prompts you to request a one-time access code when logging into HRCU’s Online and Mobile Access. This measure adds an extra layer of security on top of your unique username and password. The one-time access code process helps to verify your device and better protect both your credentials and account information.

 

Do I need to get a one-time access code at every login?

No. You may check the “Don’t ask for codes again while using this browser” box if you don’t want to receive a one-time access code at future logins.

Note: If you ever want to reset your security settings and remove a device, you can make changes in Settings once logged into your dashboard.

How do I change my password?

Once logged into HRCU’s Online & Mobile Access, click on your account profile settings:

• • Via Online: On the left menu, scroll to the bottom and click on your Profile Name. Select Personal Settings and then choose Security. Click Edit to the right of your existing password and follow the onscreen prompts.
  • Via the Mobile App: Open the drop-down menu in the upper left of your mobile device. Click on your Profile Name at the bottom of the menu. Select Settings and then choose Security. Click on Change password and follow the onscreen prompts.

 

What if I am locked out or forgot my password?

At the login screen, click on Forgot? and follow the onscreen prompts to reset your password.

Are all internet browsers compatible with HRCU’s Online & Mobile Access?

To support the security measures we put in place to keep member data safe, we require the use of a modern and up-to-date browser. As new versions of browsers are released, we will discontinue support for older versions. HRCU’s Online & Mobile Access is supported on the following browsers:

 

Online Browsers

• • Microsoft Edge: Microsoft Edge will be supported at the latest version only. HRCU’s Online Access platform may deny the use of older Microsoft Edge versions 60 days after a new version is released.
  • Google Chrome: Chrome should automatically update and major updates are released approximately every 12 weeks. If Chrome is two versions older than the current stable channel version, the HRCU’s Online Access platform may deny its use.
  • Apple Safari: Each year Apple typically makes upgrades to Safari during the fall. Approximately 60 days after a new version is released, HRCU’s Online Access platform may deny the use of older versions. However, this change requires that the new Safari version is available on both MacOS and iOS devices.
  • Mozilla Firefox: FireFox should automatically update. If FireFox is two versions older than the current stable channel version, the Banno Digital Platform may deny it access.

Note: Internet Explorer is not a supported browser.

 

Mobile Operating Systems

• • iOS: Effective with HRCU’s Mobile Access version 3.6 (released in early September 2023), our iOS app supports versions 16.0 and newer.
  • Android: Effective November 1, 2022, our Android app supports versions 8.0 and newer.

Is there a session timeout?

Yes. You will be logged out after 10 minutes of inactivity.

 

Are my Online & Mobile Access transactions secure?

Yes. We provide secure financial services through a protocol known as the Secure Sockets Layer (SSL). This protocol does the following:

• • Prevents other computers from eavesdropping by encrypting all data transmitted between our site and your computer.
  • Sends your browser a signed, non-forgeable, digital certificate to validate our site to you.

How do I view pending transactions?

Once logged into HRCU’s Online & Mobile Access:

• • Select the account you would like to view from your dashboard. (Via the mobile app, next click Transactions.)
  • View all pending transactions at the top of the account history. If none are shown, you may not have any pending.

 

How do I search transactions?

Once logged into HRCU’s Online & Mobile Access:

 

Via Online

• • Click Accounts, and select the account in which you would like to search.
  • In the Transactions title bar section above account activity, select the Magnifying Glass icon.
  • Click Search and Sorting Options to open Advanced Search.
  • On the Advanced Search pop-up, you can select specific filters and finalize by clicking Search.

 

Via the Mobile App

• • Select the account in which you would like to search.
  • Tap on Transactions.
  • In the Transactions title bar section above account activity, select the Magnifying Glass icon.

 

How do I add a tag, note, or image to a transaction?

Once logged into HRCU’s Online & Mobile Access:

• • Choose the account of interest.
  • Tap on Transactions (in the mobile app).
  • Select the Transaction you wish to edit.
  • On the Transaction Details pop-up, click on the icon for one of the following:
    • • Add Tags
      • Add Notes
      • Add Images
  • Follow the on-screen prompts to update the transactions.
  • Close the Transaction Details pop-up, or tap Transactions (in the Mobile App).

Any tags, notes, and images added to transactions will be accessible on all devices when you log into online and mobile access.

How do I transfer between my HRCU accounts?

Once logged into HRCU’s Online & Mobile Access:

• • Select an account from the dashboard.
  • Select Transfer.
  • On the Transfer screen, enter the following:
    • • Choose Account to transfer from
      • Choose Account to transfer to
      • Enter $ Amount
      • Select More Options to set a Frequency (i.e., once, weekly, every two weeks, twice a month, or monthly), select a Start Date from the calendar pop-up, or include a Memo (for immediate, internal transfers only).
  • Submit to finalize your transfer selections.

 

How do I transfer to another HRCU member?

Once logged into HRCU’s Online & Mobile Access:

• • On the dashboard sub-menu below the Accounts section, select Member to Member (drag the sub-menu on the mobile app to scroll for this option).
  • On the Member to Member screen, select a recipient account.
  • To create a recipient account, choose New Member Transfer and enter the following:
    • • Input the first three letters of the Member’s Last Name to transfer to
      • Enter the Member # to transfer to
      • Select Type of account to transfer to (i.e., Share or Loan)
      • Enter the two-digit ID of account to transfer to (e.g., 00 for Savings, 06 for Checking)
      • If you prefer to save this information, check the box Save for Future Use (must create a nickname if choosing to save this recipient).
      • Choose Next to finalize recipient information for the HRCU member
  • After selecting your recipient account, enter the following:
    • • Choose Account to transfer from
      • Enter $ Amount
      • Set a Frequency (i.e., once, weekly, every two weeks, twice a month, or monthly)
      • Select a Start Date for the transfer(s) to begin
      • If you choose to include an optional note, you may add it to the Memo field (for immediate, internal transfers only).
  • Choose Next to review and verify your transfer details.
  • Submit to finalize your transfer selections.

 

Will I need to reschedule existing transfers previously setup in the old online and mobile account access systems?

No. All transfers already scheduled and/or pending will carryover.

 

If another member transfers money into my account using Online and Mobile Access, can they see my balance?

No. Any individual transferring money into your account can not see your balance, transactions, or account history.

Will I need to re-enroll in eStatements with the new Online and Mobile Access?

No. All existing eStatement enrollments will carryover.

 

How do I enroll in eStatements?

Once logged into HRCU’s Online & Mobile Access:

• • Select an account from the dashboard.
  • Select Settings.
  • At the bottom of the screen, choose Documents.
  • Check the box for Enroll All Accounts and select Save.

 

How do I view my eStatements and tax documents?

You can both view and download your account documents only if you are enrolled in eStatements.

Once logged into HRCU’s Online & Mobile Access:

• • Select an account from the dashboard.
  • On the Account Details page, choose Documents.
  • eStatements and tax documents will be listed for each month and year available.

How do I access my credit card information?

Simply, choose your preferred method to manage your account:

• Log into HRCU’s Online & Mobile Access and select your credit card account, or
• Call (866) 604-0380 and follow the automated prompts.

 

How do I know how many rewards points I have?

• Log into HRCU’s Online & Mobile Access and select your credit card account.
• From inside your credit card information, select the “rewards” option.

How do I access the My $pend tool?

Access the My $pend tool from the drop-down menu in the Hidden River CU mobile app or after clicking on an account in the desktop view.

How can I deposit a check without visiting an HRCU location?

You may easily deposit a check with your mobile device at any time while on the go.

Once logged into HRCU’s Mobile Access:

• • Choose the account of interest.
  • Tap on Deposit Checks.
  • Follow the onscreen prompts:
    • • Select the account to deposit to
      • Enter requested check details
      • Take a photo of check front and back
  • Submit to finalize your deposit.

Once successfully submitted, there is a 1 to 3 minute delay before the deposit will appear in your account due to an automatic check review and approval process. Please keep your check in a safe place for a minimum of five days after the deposit has posted.

Note: You must be a member in good standing for over 30 days to access Mobile Deposit. This feature requires a share draft checking account.

 

Am I required to endorse a check submitted through Mobile Deposit?

Yes. You must endorse the check with your signature. Additionally, please note “For Mobile Deposit Only” in the signature area.

 

What types of checks are accepted through Mobile Deposit?

We accept the following checks through Mobile Deposit:

• • Personal checks
  • Payroll checks
  • Cashier/Teller checks
  • Government checks
  • Insurance checks

Note: You may not deposit checks drawn on the same account in which they are being deposited. Additionally, you can not re-deposit a check through Mobile Deposit or at an HRCU location once it has already been submitted. 

 

What types of checks are NOT accepted through Mobile Deposit?

We do not accept the following checks through Mobile Deposit:

• • Third-party checks (checks payable to any person or entity other than the member)
  • Post-dated or stale-dated checks
  • Checks not payable in U.S. currency
  • Altered checks
  • IRA and share certificate deposits
  • Money orders
  • Traveler checks

 

Why did my check get rejected after I submitted it through Mobile Deposit?

A check may be rejected through Mobile Deposit if it is:

• • Incomplete
  • Post-dated or stale-dated
  • Made payable to a third party (any person or entity other than the member)
  • Stamped with a “non-negotiable” watermark
  • Labeled void
  • Too blurry and illegible

 

What is the dollar amount for check holds with Mobile Deposit?

There are no holds on checks in the amount of $225 or less. Checks submitted through Mobile Deposit which exceed $225 will have the first $225 released and a four business day hold will be placed on the remaining balance.

Note: For additional information pertaining to deposit limits, please refer to the Funds Availability Policy Disclosure within HRCU’s Membership Agreement.

 

Why am I unable to see or access Mobile Deposit?

HRCU may rescind a member’s access to Mobile Deposit for the following reasons:

• • Negative account balance over 30 days
  • Delinquent loan 15 days or more
  • Share account negative 15 days or more
  • Attempts to resubmit previously deposited checks
  • Negative ChexSystems report
  • Overdraft Advance rescinded
  • Cash in/cash out accounts
  • Charged off loan
  • High risk accounts
  • Inmate accounts
  • Fraud or kiting activity

Note: HRCU reserves the right to rescind access to Mobile Deposit at any time without explanation.

How do I pay a bill using HRCU’s Online & Mobile Access?

Once logged into HRCU’s Online & Mobile Access:

• • On the dashboard sub-menu below the Accounts section, select Pay a Bill (displayed as Pay on the mobile app).
  • Select a Payee.
  • To create a payee, choose Add Another Bill and enter the following:
    • • Payee name
      • Payee nickname (optional)
      • Phone number
      • Account number
      • Name on bill (optional)
      • Payee address details (i.e., street line 1, street line 2 (optional), city, state, zip)
      • Submit to finalize payee information.
  • After selecting your payee, enter the following:
    • • Choose Account to transfer from
      • Enter $ Amount
      • Select More Options to set a Frequency (i.e., once, weekly, every two weeks, twice a month, or monthly), select a Sends delivery method from the options listed, Schedule a date to send your payment using the pop-up calendar, or include Notes as a description in the Check Memo (displayed on check) or Transaction Comment (only visible to you) fields.
  • Choose Submit to finalize and send your payment by check.

 

Will my existing bill payee accounts and bill payments transfer automatically from the old online and mobile account access systems?

Yes. All previously setup bill payee accounts and bill payments will carryover to the new Online & Mobile Access, and will be paid going forward with the same instructions as provided when they were previously scheduled in the old online and mobile account access systems.

What alerts am I able to setup?

There are numerous ways you may personalize your alerts using HRCU’s Online & Mobile Access, including:

 

User Alerts

• • New Device Logins: Receive an alert when there is a login to your account from a new device.
  • Email Address Change: Receive an alert if the email address associated with your account is changed.
  • Password Change: Receive an alert if the password associated with your account is changed.
  • Mobile Phone Change: Receive an alert if the mobile phone number associated with your account is changed.
  • Username Change: Receive an alert if the username associated with your account is changed.

 

Account Alerts

• • Balance: Receive an alert if your account balance is over or under a specified dollar amount.
  • Transaction: Receive an alert if a transaction posts to your account as a credit (deposit or earning) or debit (withdrawal or fee) over a specified dollar amount.
  • Card Management: Report a lost/stolen debit card or re-order a debit card.

 

How do I setup an alert?

Once logged into HRCU’s Online & Mobile Access:

 

User Alerts

• • Via Online: Go to the bottom left of the screen and click your profile name. Select Account Settings.
  • Via the Mobile App: Go to the top left of the screen, select the drop-down menu, and tap your profile name in the bottom left. Tap Settings.
  • Choose User Alerts.
  • Select Active to the right of the alert you want to update.
  • Choose to toggle your preferred notification method via SMS and/or in-app message (email notification is required).
  • Save to finalize and submit.

 

Account Alerts

• • Select an account from the dashboard.
  • Choose Alert Preferences (then, click Balances, Transactions, and Deposits for online access).
  • Select Add Alert via Balance or Transaction, depending on the type of alert you prefer.
  • Enter the details of your preferred alert (i.e., over, under, debit, credit).
  • Enter the dollar amount of your alert.
  • Check the box of the notification method you prefer to receive an alert (i.e., text, email, or in-app message).
  • Select Add Alert to finalize and submit.

 

Will I need to re-create existing alerts already setup in the old online and mobile account access systems?

Yes. Existing alerts will not carryover to the new Online & Mobile Access. The number of options and capabilities for setting up alerts was significantly expanded with HRCU’s Online & Mobile Access. As a result of this enhancement, existing alerts were unable to transition to the new system.

How do I change my email address, phone number, or primary mailing address?

Once logged into HRCU’s Online & Mobile Access:

• • Via Online: Go to the bottom left of the screen and click your profile name. Select Personal Settings.
  • Via the Mobile App: Go to the top left of the screen, select the drop-down menu, and tap your profile name in the bottom left. Tap Settings, then select the arrow to the right of your profile name and username.
  • Choose the Edit button in line with the contact information you want to update.
  • Follow the prompts on the pop-up screen to confirm and verify your credentials.
  • Update your information as needed.
  • Save to finalize and submit.

 

How do I change my username, password, mobile passcode, or two-factor authentication?

Once logged into HRCU’s Online & Mobile Access:

• • Via Online: Go to the bottom left of the screen and click your profile name. Select Personal Settings, then click Security on the left sub-menu.
  • Via the Mobile App: Go to the top left of the screen, select the drop-down menu, and tap your profile name in the bottom left. Tap Settings, then select the arrow to the right of Security.
  • Select the item you want to Edit (i.e., username, password, passcode, two-factor authentication, or two-step verification).
  • Follow the prompts to confirm and verify your credentials.
  • Update your information as needed.
  • Save to finalize and submit.

How do I block my debit card?

Once logged into HRCU’s Online & Mobile Access:

• • On the dashboard, scroll to the Card Management section and click on the debit card of interest.
  • Select the green button to the right of the card information and toggle it to lock your card.
  • Follow the prompts on the pop-up screen to confirm you want to lock (or block) your debit card.

 

How do I report my debit card is lost or stolen?

Once logged into HRCU’s Online & Mobile Access:

• • On the dashboard, scroll to the Card Management section and click on the debit card of interest.
  • Select the arrow to the right of Report Lost/Stolen.
  • Select the appropriate option to confirm:
    • • My card is lost.
      • My card is stolen.
  • Follow the prompts to report the card as lost or stolen.

How do I order checks?

Once logged into HRCU’s Online & Mobile Access:

• • Select Checking in the Accounts section of your dashboard.
  • Choose Order Checks.
  • Follow the onscreen prompts and submit your order request.